Welcome to MMUST MarketHub as a Delivery Partner! Please read and follow these policies to ensure safe, timely, and professional delivery services.
Delivery Partners must provide accurate, complete, and up-to-date personal and vehicle information.
All partners must use their real identity and valid documents for verification.
Partners may be required to complete identity, vehicle, and background verification before onboarding.
Providing false or misleading information is strictly prohibited.
Partners are responsible for maintaining the security and confidentiality of their account credentials.
Accounts must not be shared, transferred, or sold to another individual.
Delivery Partners must immediately report any suspicious activity or account compromise to MMUST MarketHub support.
Repeated violations or fraudulent behavior may result in account suspension or termination.
Delivery Partners must accept and complete assigned delivery tasks promptly and reliably.
All deliveries must be conducted in accordance with traffic laws and safety regulations.
Packages must be handled carefully to prevent damage during transit.
Partners must verify the correct package and delivery address before starting each delivery.
Unauthorized delegation or transfer of delivery tasks is prohibited.
Delays, cancellations, or refusal to complete deliveries without valid reasons may result in penalties.
Partners should maintain communication through the platform for updates, confirmations, or delivery issues.
Delivery Partners must ensure the recipient receives the correct package and obtain proof of delivery when required.
Delivery Partners must maintain vehicles, bikes, or equipment in good working condition.
All required permits, licenses, and insurance must be valid and up to date.
Safety gear, including helmets and reflective clothing where applicable, must be used during deliveries.
Partners are responsible for fuel, maintenance, and any operational costs of their delivery vehicles.
The platform reserves the right to suspend partners who operate unsafe or unauthorized vehicles.
Delivery earnings will be calculated and paid according to the platform's payout schedule.
MMUST MarketHub securely processes all payments; partners must not accept cash or other payments outside the platform unless explicitly allowed.
Any disputes, refunds, or chargebacks may delay payments until resolved.
Partners must keep payout information (bank account, mobile money, or other supported methods) accurate and updated.
Suspicious or fraudulent activity may result in temporary payment holds or account review.
Delivery Partners must be professional, courteous, and respectful to all customers.
Any complaints, issues, or disputes must be reported to MMUST MarketHub support promptly.
Partners must not disclose customer information or misuse data for any purpose.
Harassment, discrimination, or unprofessional behavior toward customers or other partners will result in disciplinary action.
Partners must cooperate with the platform to resolve any delivery or customer-related issues.
Failure to comply with delivery partner policies may result in warnings, suspension, or permanent deactivation.
The platform may withhold payments or cancel assignments if policy violations or fraudulent activity are detected.
Partners must cooperate with investigations regarding complaints, disputes, or violations.
Attempts to manipulate deliveries, ratings, or platform systems are strictly prohibited.
All enforcement decisions by MMUST MarketHub are final, though partners may appeal by contacting support.
By joining MMUST MarketHub as a Delivery Partner, you agree to follow these policies and maintain the highest standards of professionalism, safety, and reliability.